Terms and Conditions

Last updated: July 30, 2025

Welcome to Novacellbio. By accessing or using our website (novacellbio.com), you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. Use of Website

This website is intended for informational purposes and to facilitate the purchase of glycoscience and biotechnology products. You agree not to misuse the website or engage in any activity that could damage or disrupt its operation.

2. Intellectual Property

All content on this website including logos, graphics, text, images, and product descriptions are the property of Novacellbio and are protected by copyright and trademark laws.

3. Product Information

All product descriptions and information are for research use only unless explicitly stated. Our products are not intended for human or veterinary use unless specified.

4. Ordering & Payment

By placing an order, you confirm that the information provided is accurate and complete. We reserve the right to cancel any order due to pricing errors, availability issues, or suspected fraud.

5. Shipping & Delivery

Shipping timelines are estimated and may vary. Novacellbio is not liable for delays caused by third-party carriers or customs.

6. Returns & Refunds

See our full Refund and Returns Policy below.

7. Limitation of Liability

Novacellbio is not liable for any direct or indirect damages resulting from the use or misuse of our website or products.

8. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy page for details.

9. Changes to Terms

We reserve the right to update these terms at any time. Continued use of the website indicates your acceptance of any updated terms.

10. Governing Law

These terms are governed by the laws of the jurisdiction where Novacellbio operates.

11. Contact Us

Email: support@novacellbio.com
Phone: +1-XXX-XXX-XXXX
Address: [Insert Company Address]

Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

Perishable goods such as food, flowers, newspapers or magazines
Intimate or sanitary goods
Hazardous materials
Flammable liquids or gases

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted in the following situations:

Book with obvious signs of use
Opened CDs, DVDs, software, games, tapes, or records
Item not in original condition or damaged
Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you via email whether your refund is approved or rejected. If approved, it will be processed and credited back to your original payment method.

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again
Contact your credit card company—it may take some time
Then contact your bank

If you’ve done all of this and still have not received your refund, please contact us at support@novacellbio.com.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. To exchange an item, email us at support@novacellbio.com and send the item to: [Insert Return Address].

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit. If it was not marked as a gift, the refund will go to the gift giver.

Shipping Returns

To return your product, mail it to: [Insert Return Address].

You will be responsible for paying your own shipping costs. Shipping costs are non-refundable. If you receive a refund, return shipping will be deducted.

Delivery times for exchanged items may vary depending on your location.

We recommend using a trackable shipping service or insurance. We don’t guarantee we will receive your returned item.